Policy for companies

Conditions for cancellation (groups)

Refunds on downpayments

The downpayment will be refunded in full if the reservation is cancelled one month prior to the selected date. If the cancellation is made at less than one month prior to the selected date, no money shall be refunded.

Room reservation and cancellation

The hotel must be informed of the exact number of desired rooms, with at least 15 days prior to check-in.

In the case of cancellation of one of the rooms at less than 15 days prior to check-in, the first night will be charged for that room.

Cancellation fees:

• 50% of the total of the cancelled rooms if cancellation is between 30 and 15 days prior to check-in (including the 30th and the 15th day).
• 75% of the total of the cancelled rooms if cancellation is between 14 and 7 days prior to check-in (including the 14th and the 7th day).
• 100% of the total of the cancelled rooms if cancellation is equal to or less than 6 days prior to check-in.